Tweeter, Early Adopted, Season Professional, Expert in Customer Service and particularly understading your numbers and what it all means
An experienced hospitality professional, specialising in developing key business initiatives from hotel , coffee shop and restaurant openings to helping businesses gain national recognition for customer service. Experienced in opening new concepts I know and understand how to start, develop and position them within in the market place delivering a return on investment .
Over the last 8 years I have gained practical experience as a tweeter, social networker & adopter of Social Media. I understand how having a joined up approach to social media can help drive people to your website & really engage your customers in conversations with your business and using these skills to engage your customers & get your customers to promote your business.
Deciding to buy a ticket into the social media journey of discovery you need an experienced travel guide to explain how tools like LinkedIn, Twitter, Facebook ,Pinterest, Google+ & Foursquare can help you engage with your customers – I am that guide!
I will encourage you to Like, Follow, Link, Blog , Tweet , Google to engage your customers with your business .
With so many pretenders jumping on the social media bandwagon, it is reassuring to know that I have gained a City & Guilds ITQ Qualification in Social Media to support my 30 years hospitality experience.
All this is underwritten by a solid grasp of customer service, customer engagement, branding & hotel marketing through my time at Premier Inn, Marriott Hotels & my own Boutique Hotel Business .
Specialties: • Hospitality & Tourism Consultant + Social Media Consultant